Refund policy

All sales are final.

Once your order has been placed and shipped, it is considered final and non-refundable. We do not offer refunds or exchanges for change of mind, incorrect sizing, or buyer's remorse. Please make sure you are happy with your order before completing your purchase.

Damaged or Faulty Items

The only exception is items that arrive damaged or faulty. If your item arrives damaged, you must contact us at octagonpaws@gmail.com within 48 hours of delivery, including clear photos of the damage and your order number. Once verified, we will arrange a replacement or refund at no extra cost to you.

Claims made after 48 hours, or without photo evidence, will not be accepted.

Order Cancellations

Orders can only be cancelled before they are shipped. Once an order has shipped, it cannot be cancelled or refunded under any circumstances.

Pre-Orders

Pre-order items are manufactured to order. By placing a pre-order you accept the stated production and delivery times. Pre-orders cannot be cancelled once production has begun.

Contact Us

Email: octagonpaws@gmail.com — please include your order number in all correspondence.