Contact information
Contact Us
Got a question about your order, our products, or anything else? We're here to help.
The best way to reach us is by email. We aim to reply to all messages within 24–48 hours, Monday to Friday.
Email: octagonpaws@gmail.com
When you get in touch about an existing order, please include your order number so we can help you as quickly as possible.
Order enquiries — questions about your order status, shipping or tracking
Product enquiries — questions about our products before you buy
Returns & damages — report a damaged item within 48 hours of delivery, including photos
We read every message and will always do our best to sort you out.
Octagon Paws